Review: BeautyJoint
Before Ordering: I actually hadn’t heard of BeautyJoint before reading Nihrida’s post about Kleancolor #191. I was Googling pictures of flakie polishes, I believe, when one of hers came up, and I just had to follow the links to find out what brand it was.
What I Ordered: Kleancolor lacquers #94, #161, #163, #164, and #232, and Cherimoya Crack Polish #19.
Shipping Time: I placed my order on July 20th. It was shipped the same day, and I received it on July 23rd.
Packaging: The bottles were very carefully wrapped in lots of bubble wrap, and sent in a plain bubble mailer. A paper copy of my invoice was included.
Ingredients: Ingredient lists are not consistent across the site at all; some items have them, some don’t.
The Product: BeautyJoint doesn’t make anything they sell; they’re a discount supplier like Cherry Culture. Having said that, Kleancolor #94 is the only polish out of the bunch that I’ve tried so far and I like it.
Customer Service: Let’s see….
- I paid $5.60 USD for Priority Mail shipping (it even says Priority Mail on my invoice) when it was shipped First Class for more than $2 less,
- I don’t understand why a $1 USD handling fee was added to my order instead of just figured into the shipping cost, and
- One of my bottles had a cracked cap, but Beauty Joint says on their site that damaged merch is no-return because they aren’t responsible for damage during shipping, even though there’s no way the cap could have cracked up the side in a straight split during shipping.
That’s bad enough, but some people have even worse results when they actually contact the company. It’s some of the worst customer service I’ve seen.
Final Thoughts:
- Was I happy with my purchase? The products, yes, the retailer, no.
- Would I order from BeautyJoint again? If possible, I’d like to avoid it.
- Rating? 3 out of 5 stars.
This is really disappointing, and Nihrida’s post just made me sad and angry :( I’ve only ordered once with BJ and didn’t have a problem, but I didn’t order any polishes. I may continue to order with them, but I’ll stay away from ordering any NP from them.
I think that Kleancolor might have some issues with their caps that wouldn’t be the fault of BJ. However, BJ should be paying attention when they package orders, because both mine and Nihrida’s problems would have been perfectly visible before shipping.