Before Ordering: I actually hadn’t heard of BeautyJoint before reading Nihrida’s post about Kleancolor #191. I was Googling pictures of flakie polishes, I believe, when one of hers came up, and I just had to follow the links to find out what brand it was.
What I Ordered: Kleancolor lacquers #94, #161, #163, #164, and #232, and Cherimoya Crack Polish #19.
Shipping Time: I placed my order on July 20th. It was shipped the same day, and I received it on July 23rd.
Packaging: The bottles were very carefully wrapped in lots of bubble wrap, and sent in a plain bubble mailer. A paper copy of my invoice was included.
Ingredients: Ingredient lists are not consistent across the site at all; some items have them, some don’t.
The Product: BeautyJoint doesn’t make anything they sell; they’re a discount supplier like Cherry Culture. Having said that, Kleancolor #94 is the only polish out of the bunch that I’ve tried so far and I like it.
Customer Service: Let’s see….
- I paid $5.60 USD for Priority Mail shipping (it even says Priority Mail on my invoice) when it was shipped First Class for more than $2 less,
- I don’t understand why a $1 USD handling fee was added to my order instead of just figured into the shipping cost, and
- One of my bottles had a cracked cap, but Beauty Joint says on their site that damaged merch is no-return because they aren’t responsible for damage during shipping, even though there’s no way the cap could have cracked up the side in a straight split during shipping.
That’s bad enough, but some people have even worse results when they actually contact the company. It’s some of the worst customer service I’ve seen.
- Was I happy with my purchase? The products, yes, the retailer, no.
- Would I order from BeautyJoint again? If possible, I’d like to avoid it.
- Rating? 3 out of 5 stars.