Review: Sobe Botanicals
Before Ordering: I’d seen other people rave about Sobe Botanicals products. In particular, I read great reviews of the Primed and Proper eyeshadow primer, and wanted to give it a shot. Sobe has both a proper website and an Etsy shop; I ordered through the website.
What I Ordered: A tube of Primed & Proper, and samples of Shacked Up and Parfait eyeshadows.
Shipping Time: I placed my order on January 21st, and received a shipping notice the evening of January 24th (Monday). However, according to the delivery confirmation number, my order didn’t actually hit sorting at Sobe’s post office until February 4th (Friday), a week and a half later. I received my order on February 7th. Sobe’s shipping disclaimer is as follows:
Please allow up to 5 Business days for us to ship out your order, but we usually ship orders withing 24-48hrs (Weekdays). Items are prepared fresh when you place your order. Holiday & Sale times can exceed the 5 business day ship time. You will receive a Paypal notice with your Delivery Confirmation once shipped.
To my knowledge, there were no special sales going on at the time, and it was, of course, after the winter holiday season.
Packaging: My order was shipped via bubble mailer. Inside, I found a cute animal print paper bag that had a logo sticker on the front and was tied closed with some ribbon. The bag contained a business card, a ziplock bag with my two purchased samples, two free OOak eyeshadows (I assume it stands for One of a Kind, sort of like the mystery shadows Aromaleigh used to do), and the tube of Primed & Proper, which had some stretchy tape (plumber’s tape, I think) wrapped around the cap to help seal it from leaking. There was no paper copy of my invoice included.
Ingredients: Most ingredients can be found listed on the product pages on Sobe’s website, or in the individual listings in the Etsy shop. The Primed and Proper had an ingredients label on the tube.
The Product: First, let’s look at Sobe’s photo of the eyeshadow colors I ordered.
Parfait-Bright Mauvy pink
Shacked up-Bright Purple
What I actually received:
PASTEL. The collection’s called Rainbow Brights and they’re pastels.
I thought maybe they’re so pale because I was swatching without primer. So I pulled out my usual TFSI as well as the Primed and Proper and made new swatches.
Not as described, not as pictured, not what I expected, not going to be used.
Customer Service: I didn’t actually contact Sobe, though I was ready to do so when the delivery confirmation number finally had an update on the 4th. I do, however, consider it poor service to send out a shipping notice a week and a half before actually shipping, without updating the customer with the reason for such a delay; there wasn’t even a delay notice on the website or the Etsy shop.
- Was I happy with my purchase? Not really; more like disappointed.
- Would I order from Sobe again? Probably not.
- Rating? 2 out of 5 stars.
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